Question 1

How can I load Earnings Adjustments as Timesheets in the same file

Accepted Answer

When loading Timesheets and Earnings Adjustments in the same file, UpSheets will assume the Earnings lines are meant to be treated as Earnings Adjustments, not timesheets. If you wish the opposite to happen, you can either load the file without the Adjustment option selected as below:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/j0x2GOjMS3/resources/jw7nm9IWbS/12.png (12.png)

Or alternatively, choose Setting from the top-right menu and select Prefer timesheets not adjustments. When any lines are loaded, they will now be treated as Timesheets and not Adjustments.

Question 2

Payslip has a zero amount for Super

Accepted Answer

This warning is displayed as the paylsip may not be able to be uploaded.

Sometimes Xero does not allow a payslip to be saved if it has a zero amount for superanuation and the employee is under 18. If this is attempted, all lines for the payslip may be rejected and it will not be loaded.

If upload fails please check the employee payslip/template in Xero and if required add super details before revalidating and uploading your file.

Question 3

Overwrite Approved Timesheets

Accepted Answer

****This functionality is only available for users in NZ/UK*

You can allow approved timesheets to be overwritten by selecting the option Allow approved timesheets to be overwritten (NZ/UK Only) in your user settings.

A warning message will then be displayed instead of an error and you can then upload the timesheet.

Question 4

Leave already exists for employee

Accepted Answer

In order to prevent duplicates, Xero does not allow leave requests for the same employee, start date and finish date.

If you receive this error, it is usually because the leave has already been entered or uploaded. If you do wish to upload it, you can do so buy altering either the start or end date so it is no longer a duplicate.

Question 5

Do you give a discount for non-profits?

Accepted Answer

Get 25% off UpSheets for your non-profit or charity.

If you meet Xero's criteria, we will give you the same discount.

To claim your discount simply contact us and attach a copy of your Xero invoice showing your discount.

Refunds are not given for past invoices. Discount will apply from the start of your next billing period after we confirm your status.

Question 6

Can I add comments to my file or have UpSheets ignore certain rows?

Accepted Answer

Yes.

As well as ignoring blank rows, UpSheets will also ignore any row that has a '#' as the first character of the first cell (without the quotes).

So if you have some calculations or comments in your spreadsheet that you wish to be ignored, just add a '#' at the start of the first cell and it will be ignored when validated.

Question 7

File Formats for Combined Timesheets, Leave and Adjustments in a single file (NZ & UK)

Accepted Answer

UpSheets allows you to upload multiple different transaction types in a single file, so long as all of the required fields are included.

For more information on individual file formats see File Formats for Timesheets, Leave and Adjustments

NOTE: All columns must be included in the file, even if their values are left blank. This is required to keep formats consistent and allow UpSheets to determine the type of transaction being uploaded automatically.

PLEASE NOTE - IN ALL OF THE EXAMPLES, YOU MAY USE A SINGLE 'FULL_NAME' FIELD INSTEAD OF 'FIRST_NAME/LAST_NAME'

PLEASE NOTE - IN ALL OF THE EXAMPLES, YOU MAY USE A SINGLE 'FULL_NAME' FIELD INSTEAD OF 'FIRST_NAME/LAST_NAME'

You may optionally provide a Start Time and End Time column instead of the Hours column