Support Center

Getting Started (5)

• Getting Started: How does Upsheets work with Xero?
• What Transaction Types does UpSheets Support/Can I Upload?
• Connecting UpSheets and Xero
• Downloading a Sample File
• Video: How to Upload a File

Uploading Files (9)

• Can I upload an Excel or Google Sheets spreadsheet?
• File Formats for Timesheets, Leave and Adjustments
• File Formats for Combined Timesheets, Leave and Adjustments (in a single file)
• Can I upload multiple timesheets for the same employee / date / earnings rate / tracking code?
• Can I upload Leave Applications?

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General FAQ (10)

• Managing your connection with Xero (and how to disconnect)
• Adding/Removing Users from Your Xero Organisation
• Is it safe to connect to Xero / Can you see my password?
• How much does UpSheets Cost?
• Can I use Unscheduled Pay Runs with UpSheets?

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Tracking Codes & Earnings Rates (3)

• Does UpSheets support Earnings Rates?
• Does UpSheets support Tracking Codes?
• How do I enable Tracking Codes in UpSheets and Xero?

Validation Messages (12)

• First/Last Name are required
• Duplicate record for Employee, Earnings Rate, Tracking Code & Date.
• Duplicate record for Employee, Earnings Rate, Tracking Code & Date - Total will be summarised
• Earnings Rate not found or Inactive in Xero
• Earnings Rate not defined for Employee or must have a Unit of 'Hours'

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Upload Messages (4)

• Earnings Rate Does Not Exist when Uploading
• Please check inactive Earnings Rate in Xero
• Resource Not Found - Please validate file again and retry
• Payslips for employees aged 18 years or over must include a Superannuation Guarantee Contribution line with a calculation rate of Percentage or Statutory Rate